This privacy notice contains information regarding the use and disclosures of personal data that relate to users of our business products and technical support.
This privacy notice contains information regarding the use and disclosures of personal data that relate to users of our business products and technical support. It also outlines your data protection rights, which include the right to object to certain processing activities that we conduct. The following sections detail your rights and the methods by which you can exercise them.
We use personal data to operate our products and administer the accounts of our clients and their employees and workers who use them. We hold username and password details in order to control access to the products.
We monitor the access to our products to ensure that only authorised individuals can access the services we provide. We reserve the right to suspend an account and conduct an investigation in the event that we identify suspicious activity.
In order to deliver the information, services, alerts, and product you have requested, we may occasionally need to access and utilise your personal data. If you sign up for our webinars, newsletter, or product/service information, for instance, we may use your contact information to advise you of how to access the content you requested.
Clients (or their affiliates, business partners, or group companies) may get information from us about the usage patterns of their employees' products from time to time. This information may include details like the frequency of usage and the purpose of the product. Customers usually want this data for standard product management reasons (like deciding to keep buying the product) or staff management reasons (like making sure their employees are using the products correctly and for work).
In order to improve our products, we analyse data including how users interact with them, how long they spend on certain tasks, and the information they gather. Security and system administration, as well as the generation of aggregated, non-personal data for our own or our clients' use, are additional uses for this information.
When designing our products and systems, we may occasionally use personal data for development, testing, or improvement purposes. Among these tasks is checking the functionality of our security measures. Prior to doing this, we shall, whenever possible, anonymise or pseudonymise the data.
We will use your personal data to provide you with the assistance you request when you contact us with a question regarding a product or service we offer. This will involve reaching out to you regarding your inquiry. Occasionally, we may need to reach out to you regarding support enquiries that have been submitted by our other users.
| Information Type | Description of Information | Source of Information |
|---|---|---|
| Information about you and your contact details | Contact Information such as your name, email address and job title. | When we set up your account or when you tell us that the information has changed, we get this information from you or your company. |
| Your login details | Your username, password and other information used to control access to the product. | When we set up your account or when you tell us that the information has changed, we get this information from you or your company. |
| Use of our Product or Service | This contains information about how and when you use the product. It includes information about the dates and times you accessed the product, the IP address you used, and how you used it when logged in. | This data is gathered via our product monitoring. |
| Client requests and general enquiries | This information is supplied directly by you when you contact us for technical help or any other type of inquiry. | We obtain this information directly from you |
While you are a registered user of our products, we will retain your personal data. After your account is terminated, we may retain it for an additional period of time. For these extra reasons, including but not limited to: troubleshooting data supply, restoring systems after a data loss incident, and responding to complaints, claims, and enquiries from you, your employer (or its affiliates), or our regulators, we retain the data for that additional period of time only.
The use of your personal data for legitimate reasons is permitted under UK data protection law, but only if the benefits outweigh the risks to you. The legal requirement for processing personal data is known as the "legitimate interests" condition. The legitimate interests for processing your data are as follows:
| Legitimate Interest | Explanation of Processing |
|---|---|
| Providing our customers with access to our goods and services | In order for our business to be successful, it is necessary for us to make our business's goods and services accessible to customers. |
| The process of developing and enhancing our product | We are committed to enhancing our products in order to maintain our competitive edge. |
| Monitoring and safeguarding our data and systems | Some of the ways we use personal data are justified by the need to ensure that our systems and the data we make available through the website are secure and only accessible to authorised users. |
| Our commitment to preserving our relationships with our customers | Developing and sustaining positive relationships with our customers is something that we are interested in doing. |
| Commercial interests | We, like other commercial companies, want to generate money from the products and services we offer to our customers and clients. We accomplish this by some of the other tasks listed above, such as developing our products and keeping positive client connections. |
We may provide information about your product use to your employer (or its affiliates, business partners, or group companies) if they request it.
We may disclose your personal information to third parties that assist us in using it for the purposes indicated above. For example, our products may be hosted by third parties. Unless you agree differently, these service providers will not be able to use your information for their own or other organisations' benefit.
Personal information may be shared with government authorities and/or law enforcement officials if necessary for the objectives listed above, if required by law, or for the legal protection of our legitimate interests in accordance with applicable legislation. For example, we may need to provide personal information to a regulator such as the Information Commissioner's Office.
We only process your data in the UK.
We use cloud-based SaaS providers such as Microsoft that use Geo-regional back up processes.
While the United Kingdom and other nations in the European Union maintain a high degree of data protection regulation, some regions of the world may not give the same level of legal protection for personal data. As a result, if we move personal data overseas, we ensure that appropriate precautions are in place to protect the information. For instance, these precautions could include:
We do not use automated decision-making or profiling to make important choices about you in connection with the activities specified in this privacy notice.
If you have a complaint about our processing of your data, you can contact our Data Protection Officer at iso@redflagert.com
Please see our Consumer Contact Privacy Notice for information on how we will handle your personal information in response to complaints and questions.
You also have the right to file a complaint with the Information Commissioner's Office (ICO), which oversees the processing of personal data in the United Kingdom. You can do this online at www.ico.org.uk or by calling 0303 123 1113, or by writing to the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
To help us identify you from other users, we utilise "cookies" and similar technology on our business product website(s) that provide technical support and product information. By doing so, we can enhance the business product website (including its security) and give you a better user experience overall.
Here are the types of cookies that we use:
Your browser options will let you deny either all or certain cookies, effectively blocking cookies. You might not be able to access sections of our business product websites or utilise any of its services, though, if you use your browser settings to block all cookies—including strictly necessary ones. You might want to visit www.aboutcookies.org for further details on this and on cookies generally.